You need to complain about a local service that didn't meet your standards.
Would you most likely write a letter, pick up the phone, or go there in
person to complain? I'm
a great believer in the written word--with copies.
Jill,
61
Saylorsburg, PA USA
I'd pick up
the phone and complain. I'd keep going up the chain until I was satisfied.
Laura,
38
Lowell, MA USA
None of the
above. I'd be most likely to complain by e-mail.
Jane,
63
West Linn, OR USA
Email is my
preferred method.
Felicia,
37
Lowell, MA USA
Phone!!! I
am really good at complaining about things that are not right.
KarenNJ,
45
Milltown, NJ USA
Well, if it
was an actual problem that needs to be fixed immediately, I'd use the
phone. If it was fair to say I was just complaining, then I'd write a
letter. As a CSR, I know that it's usually pointless to call up and yell
at a CSR for ten minutes about something they can't change.
Cristin,
25
Frisco, TX USA
I would probably
call them on the telephone.
Melodi,
19
Gahanna, OH USA
If it was
within logical driving distance, I'd rather go there, but if it was inconvenient,
I'd sooner write a letter to the manager or owner than have someone who
really doesn't give a damn listen to me on the phone.
Fisch,
47
Preston, CT USA
That depends
on the type of service. If it's internet service or electricity or something,
I'll call. If
it's about a purchase, I'll go there in person. If it's something that
needs the detailed attention of a manager (like the manager of the local
shop that did a horrible job on the interior of our Jeep), I'll write
a letter.
Karen,
24
Ames, IA USA
Pick up the
phone.
Janet,
46
E. Brunswick, NJ USA
I'd phone
first.
Cathie,
53
Novi, MI USA
Probably pick
up the phone. I am careful about what I put in writing because that can
come back to haunt you. I would go there in person if I felt I did not
receive satisfaction from the phone call.
Cindy,
41
VA USA
I'd
probably write a letter. I'm terrible at confronation so I'd want as little
physical contact with the people I'm complaining about as possible.
Aly,
17
Cardiff UK
Since
more than likely it will be part of a chain, I usually write an e- mail
or letter to the company headquarters.
Stephanie,
27
TX USA
I'd
start by phoning.
Keri-Jade,
23
Brampton, Ontario CANADA
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